Free shipping over ₹599 · Cash on delivery · Easy returns
Refunds
How and when you get your money back.
When we refund
- An approved return has reached us and passed inspection.
- You cancelled before dispatch.
- We could not fulfil your order, or a parcel was lost in transit.
- An item arrived damaged, faulty or incorrect.
How the money comes back
| How you paid | How we refund | Typical time |
|---|---|---|
| UPI | Back to the same UPI ID | 3–5 working days |
| Card (Visa / Mastercard / RuPay) | Back to the same card | 5–7 working days |
| Net banking / wallet | Back to the source account | 5–7 working days |
| Cash on delivery | Bank transfer — we will ask for your account number and IFSC | 5–7 working days from when you give us the details |
We start the refund within 48 hours of approving it. The times above are how long your bank then takes; we cannot speed that part up. The shipping charge is refunded too when the return is our fault.
Cancelling an order
- Before dispatch: cancel from My Orders for a full refund, no questions asked.
- After dispatch: the order cannot be cancelled, but you can refuse delivery or return it under our returns policy.
Partial orders
Return one item from a multi-item order and we refund that item. If the remaining order value drops below the ₹599 free-shipping threshold, we do not claw the shipping back.
Refund not arrived?
Check your bank statement first — refunds sometimes appear against the original transaction rather than as a new line. If it has been longer than the times above, email [support email] with your order number and we will chase it with the payment provider.